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ABOUT us and where we started

We're Not Your Ordinary Software Company

ECINS is a social enterprise dedicated to improving the lives of vulnerable people and empowering the practitioners who serve them. A purpose-built, cloud-based, highly secure case management system, ECINS is a multi-agency collaboration tool that is being utilised in Australia, the U.S., the U.K and around the world. The ECINS Client Engagement Module was developed and launched from our Western Australia location in partnership with the Aboriginal Males Healing Centre. Created on the belief that when people work together they can achieve more, ECINS is capable of solving just about any case management problem that exists.

Where ECINS Began

ECINS started as a germ of an idea in 2000, when founders, Gary and Sarah Pettengell, were still working in the police force. They were exposed to vulnerable people who struggled with problems like gambling, addiction, domestic violence and sex crimes, and they wondered if there might be a less authoritative, more compassionate way to help them. They understood that the complexity of these people’s lives and struggles might be more fully seen and supported if support agencies could securely share their knowledge about them, and that individuals and communities might experience better outcomes. And they wondered if there was something that could be developed that might help empower vulnerable people and communities to take action in their own lives.

It was then that Empowering Communities through Integrated Network Systems, or ECINS, was born.

See How ECINS Became a Global Social Enterprise

Our Vision

We believe in sharing best practices and good ideas for the benefit of all, as our focus is to help people learn from each other and develop more compassionate attitudes through preventative and positive person-centered interventions.

Always Evolving

Our network of global users has developed into a robust community of purpose-driven co-creation and collaboration, allowing us to keep our agile systems evolving – with new features and updates passed on at no extra cost.

Growing Global Leader

For more than 20 years, we’ve been working alongside real-world practitioners to create systems that solve real issues. ECINS is now the the world’s most collaborative case management system, with a growing list of clients around the globe. With hubs in Australia, New York, and the UK, ECINS is setting a new benchmark for collaborative case management and empowering communities everywhere.

Making an Impact

The ECINS Foundation is a not-for-profit organisation that believes in impact investment. We support charities, social entrepreneurs and organisations that are helping people live safer, more productive and more connected lives.

Learn more about our foundation.

Our Team and a Few of Our Favourite Things

Gary Pettengell

Gary Pettengell

Global CEO

Gary Pettengell

Global CEO

As head honcho of ECINS, Gary’s sights are set firmly set on making things better. From his time on the police force helping vulnerable people, to current day as he develops solutions for the problems his clients are facing, Gary’s mind is always thinking through the next improvement he can make. Never one to sit still, it’s no wonder coffee is his best friend.

LinkedIn

Sarah Pettengell

Director of Services

Sarah Pettengell

Director of Services

Sarah’s compassion has always been front and center in her approach to life and work. This quality served her well during her time in the police force, chairing domestic abuse conferences and managing specialist teams grappling with complex issues such as child abuse, vulnerable adult abuse and serious sexual violence. Sarah’s indepth knowledge of the real problems faced not only by vulnerable people, but those that support them, is invaluable to our clients. Her homebase in Australia, Dunsborough brings with it the sounds of the ocean and the sand between her toes that spells relaxation with a capital R.

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Thomas Pettengell

Operations Manager, Australia

Thomas Pettengell

Operations Manager, Australia

It is hardly surprising that someone with an advanced mathematics degree with a thesis centered around solving the Grad-Shavranov equation, cites learning as his favorite thing. At ECINS, Thomas dedicates himself to expanding our collaborative case management model to Australia, while also immersing himself in security and compliance management.

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Despina Sergiou

Implementation & Support Manager

Despina Sergiou

Implementation & Support Manager

As implementation and support manager, developing strong relationships is at the foundation of everything Despina does. Open-minded and creative, she delights in listening to our diverse range of clients and supporting them on their ECINS journey. She brings to our team and clients the same caring approach that places family at the center of her world.

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Kevin Newland

Customer Experience & Support Team Member

Kevin Newland

Customer Experience & Support Team Member

As day-to-day support in our ticketing system and email point of contact for our users, Kevin is positive, patient and customer-focused. When new teams are starting their ECINS journey, he is their right-hand man, ensuring they hit the ground running. Just as bowling brings together his enjoyment of constant improvement and teamwork, so too does his role at ECINS.

Heather Ette

Marketing and Communications Manager

Heather Ette

Marketing and Communications Manager

A part of the ECINS founding team, Heather helps our customers get the best out of our offerings so they can use our innovations for good. She delights in the problem-solving partnerships we build, and enjoys watching our clients grow and develop alongside us. Heather’s two children both face challenges associated with neurodiversity, and she also loves that the work she does with ECINS has been put to use to help children just like hers.

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Luke Norman

Software Release Coordinator

Luke Norman

Software Release Coordinator

Luke thrives on sharing ideas and constantly improving, and is dedicated to making ECINS the best version of itself. Whether he’s developing products, rectifying bugs or setting up new systems and user support, Luke loves knowing his skills and attention to detail ultimately goes on to benefit the community. He loves that, and also, chicken wings.

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Reuben Mansbridge

Graphic Designer

Reuben Mansbridge

Graphic Designer

With tunes constantly playing to keep his creative juices flowing, Rueben spends his days designing the marketing and educational packages that support the ECINS products. His focus is on finding creative ways to deliver complex information in ways that are simple and effective, yet still engaging. He loves working for an organisation focused on helping people.

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Cris Bonella

Quality Assurance Manager

Cris Bonella

Quality Assurance Manager

Working closely with users during development and implementation of ECINS, Cris ensures all the i’s are dotted and t’s are crossed when it comes time to deliver our products. Though Cris loves being part of our close-knit team, when it is time to get away you’ll find her spreading her wings, visiting new places and discovering different cultures.

Sheeba Davis

Account Manager

Sheeba Davis

Account Manager

As a former ECINS user (in her previous roles as Community Safety Practitioner), and ECINS development officer (with experience delivering ECINS training to over 100 different teams), there is no better person to help new clients understand how ECINS can transform the way they work. Sheeba brings the same kindness and compassion that is at the heart of her faith to clients, patiently supporting and helping with implementation and training. She also loves that her work with us allows her to support vulnerable people across the globe.

Rosa Canete

Operations Manager, North America

Rosa Canete

Operations Manager, North America

As someone who speaks multiple languages and has lived on multiple continents, Rosa is expert-level at translating information and adapting to new environments. It’s what makes her so good at ensuring our diverse range of clients understand our products and have their needs understood by our IT and development team. Though Rosa loves seeing the world from so many points of view, she likes nothing better than stepping foot in her family's kitchen for a delicious home-cooked meal.

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Ruth Clare

Copywriter

Ruth Clare

Copywriter

Based in Melbourne, Australia, Ruth is the ECINS resident wordsmith. Her approach is to make ideas simple, words accessible and tell stories that keep people reading. As someone who has published an award-winning memoir about her own experience growing up in a home with family violence, Ruth loves working for an organisation like ECINS that is focused on supporting people in need. She firmly believes that every day is a little bit brighter if there is chocolate involved.

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Graham Mansbridge

Application Designer

Graham Mansbridge

Application Designer

After decades of success as a graphic designer, Graham transferred his love of creating simple and engaging interfaces to the world of ECINS application design. With us from the beginning, Graham never tires of the problem-solving challenge of coming up with innovative digital solutions to help clients work more effectively. When he is not swimming laps at his local pool, Graham likes nothing better than snorkeling in the Mediterranean.

“A lot of our clients are IT illiterate. The client engagement app is quite accessible and user friendly. A lot of thought has gone into the space around the user.”

Devon Cuimara, Founder & CEO, Aboriginal Males Healing Centre

“The Client Engagement module streamlines the whole support process for the participant themselves. They may need alcohol and drug abuse assistance, mental health services, homelessness and more. This brings it all together under one umbrella.”

Devon Cuimara, Founder & CEO, Aboriginal Males Healing Centre

“Having our information on ECINS, which can be accessed remotely, enables our outreach team to work outside of the office in community settings, which provides significant cost and time savings.”

Deborah Hooton, Service Manager, Rape Crisis Centre

“The difference ECINS is making to our organization for efficiency, effectiveness, accessibility and managing our caseloads is enormous. It is transforming the way we can store and manage the families we are supporting.”

Kirsty Richardson, Head of Operations , Tiny Life

“ECINS has been absolutely pivotal in the way we are able to work. We don’t have any other system that can communicate across agencies and that is as critical to the work that we currently do.”

Claire George, Head of Peterborough’s Pupil Referral Service and Safeguarding and Prevent Lead for Education, Peterborough

“Our partnership with ECINS gives us a competitive advantage and places us at the cutting edge of monitoring and evaluation. This is going to be a significant catalyst in our success in securing funding, moving forward.”

Devon Cuimara, Founder & CEO, Aboriginal Males Healing Centre

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