Whether you’re delivering counselling, outreach, withdrawal support, or holistic case management, the work is complex. You need systems that reflect that — without adding more admin.
ECINS is a trauma-informed case management platform that helps AOD organisations map the client journey, reduce risk, strengthen continuity, and evidence change over time. Less paperwork. More progress.
We understand that AOD support is relationship-based, flexible, and often long-term. That’s why ECINS is fully customisable — so your team can focus on people, not systems.
Track risk, goals, progress, and relapses without stigma
Co-design journey maps with clients
Generate timelines, reports, and insights instantly
Set and monitor support goals across programs
Collaborate safely across outreach, rehab, housing, and mental health
Reduce duplication, increase engagement
For over 20 years ECINS has helped teams provide joined-up support to people in need while empowering those being supported.
We exist to ensure that victims, offenders, and vulnerable people get the support they need.
At ECINS, we believe that the best way to support people is to ensure that all of the agencies working with a vulnerable person can work together, provide wrap around support, and evidence long term outcomes.
We don’t want organisations being forced to use CRMs or Spreadsheets to track the work they are doing, we want them to be empowered to use bespoke tools designed specifically around the work they do.
Because traditional B2B tools like CRMs are designed for sales teams, they move clients in a straight line from A to B.
Supporting vulnerable people isn’t like that, and your case management system shouldn’t be either.
The most collaborative case management system in the world, our revolutionary systems are changing lives and delivering measurable results across the UK, US and Australia.
You support people, we support you.
Case Management Software is about demonstrating three things, you need to be able to evidence
ECINS allows you to do all three of these.
By using ECINS you will be joining hundreds of organisations around the world and revolutionise your case management.
We will help you:
We have worked with organisations all over the world for over 20 years, and you will have access to that expertise every step of the way.
We aren’t your normal tech company, you will have a customer success manager committed to making sure you get the most out of the ECINS platform.
“A lot of our clients are IT illiterate. The client engagement app is quite accessible and user friendly. A lot of thought has gone into the space around the user.”
Devon Cuimara, Founder & CEO, Aboriginal Males Healing Centre
“The Client Engagement module streamlines the whole support process for the participant themselves. They may need alcohol and drug abuse assistance, mental health services, homelessness and more. This brings it all together under one umbrella.”
Devon Cuimara, Founder & CEO, Aboriginal Males Healing Centre
“Having our information on ECINS, which can be accessed remotely, enables our outreach team to work outside of the office in community settings, which provides significant cost and time savings.”
Deborah Hooton, Service Manager, Rape Crisis Centre
“The difference ECINS is making to our organization for efficiency, effectiveness, accessibility and managing our caseloads is enormous. It is transforming the way we can store and manage the families we are supporting.”
Kirsty Richardson, Head of Operations , Tiny Life
“ECINS has been absolutely pivotal in the way we are able to work. We don’t have any other system that can communicate across agencies and that is as critical to the work that we currently do.”
Claire George, Head of Peterborough’s Pupil Referral Service and Safeguarding and Prevent Lead for Education, Peterborough
“Our partnership with ECINS gives us a competitive advantage and places us at the cutting edge of monitoring and evaluation. This is going to be a significant catalyst in our success in securing funding, moving forward.”
Devon Cuimara, Founder & CEO, Aboriginal Males Healing Centre
