Switching to a new system can feel stressful. But it doesn’t have to be. Our systematic approach, capacity to migrate and convert existing data ensure rapid implementations and least disruption to your business while the change is taking place.

ECINS exists to make your life easier. Our team of in-house experts can work with you to achieve the most from using our systems and processes. This support includes advice, consultation, guidance and training.

‘Empowering-Communities has the best and most friendly technical support team of any IT company that I’ve ever worked with.  We have been totally impressed.’
Paul Bramwell, Fuel Poverty Manager, Brighton & Hove CAB, England

Find troubleshooting support for common day-to-day actions such as resetting passwords or adding people to the system, in the “support centre” inside the ECINS products.

Part of our continual improvement process involves listening to the ideas of our customers. If you have a suggestion for a new piece of functionality, an improvement, or you want some specific help with some part of the software, log a ticket.

Got a burning question about a specific ECINS feature? Want to know how to apply certain functionality to improve the way you do your job?  Join our fortnightly training demos and make the most out of ECINS. Suggest topics for discussion here

Exclusive to existing customers, these previous how-to demonstrations let you learn from the questions of others to make more of your ECINS products.

Collaboration and the sharing of wisdom is a vital part of solving complicated social problems. Join our online community, the Empowering Communities linkedin group and be part of the discussion about issues like homelessness, modern day slavery, early intervention, rough sleepers, domestic violence and more.

Keep abreast of the latest ECINS developments and learn more about the approach other ECINS users are taking to social problems. Subscribe to the ECINS community newsletter today.

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