Louise Williams, IOM Coordinator (Fens, Hunts, S Cambs, City, E Cambs) has been using ECINS since August 2013 supporting partner agencies in IOM, substance misuse, NPS, CRC, Police, Prison and housing providers.

Louise spoke to ECINS about the ways the system has assisted their IOM scheme across the county.

Before you used ECINS how would you have fulfilled your role?

With difficulty, there was much more use of emails and telephone calls, however there was no multi agency case management tool.

How does ECINS help you do your job?

One case management system.  Tasking, holding people to account.

How does ECINS help speed up processes for you?

Less emails to send, able to access information from all partners timely.

Has using ECINS helped you increase/improve the way you work with partners?

Most definitely and they all appreciate it too.

Do you think that having ECINS benefits your work and how does it help your customers, does it help improve outcomes?

I suspect it does.  It helps all partners in IOM to collectively case manage an individual.