The Complex Persons Panel in Mansfield, Nottinghamshire use ECINS to run their monthly CPP meetings.

Mansfield CPP takes place at the District Council offices and is regularly attended by Police, Fire, Council, Housing, ASB, Environmental Health, Criminal Justice Liaison, Mental Health, Social Care, Catch 22 Victim Support and Probation.

The CPP Administrator stated ‘I update ECINS after the meeting, logging all tasks which are then sent out through the system to the Panel members to individually action. When an action is completed ECINS automatically notifies me so that I am kept up to date, in realtime, of any tasks and actions outstanding.

‘ECINS is a better system because the reminders mean we are not just relying on an individual to action a task, the person who is tasked also receives reminders which makes it less reliant on an individual and the agencies who are involved to keep logging into the system to see what has been completed and what hasn’t. It means we are always up to date on what is happening and we don’t have to wait until the next meeting.’

About Complex Case Panels

Complex Case Panels Complex Case Panels (CCPs) are made up of members from statutory organisations such as the County Council and other local authorities, the Police, the Fire Service and/or GPs and non-statutory organisations such as Registered Social Landlords, Charities, Probation and organisations that offer support to individuals and their families.

The CCPs considers cases referred to it involving people identified as vulnerable, for instance, where individuals have been victim to anti-social behaviour. Information may be shared in relation to the victim or perpetrator of a crime or anti-social activity. Information about individuals connected with those individuals, for instance, family members may also be shared.

Personal information shall be shared for one or more of the following purposes:

• early intervention to provide support to individuals;

• to prevent crime and disorder or anti-social behaviour;

• for safeguarding and for promoting welfare of adults at risk of abuse and harm;

• for wider public protection.

The County Council and the other members of the CCPs have an information sharing agreement in place which sets out the details and legal basis of the information sharing arrangement. The personal information that is shared with the other organisations will be retained by them and they will become responsible for that information.

Information received by the County Council will be stored in accordance with its retention polices. Information shared with other members of the CCPs and CDPs will store the information in accordance with their own record retention policies.

Information shall be shared between the County Council and other members of the CPPs and CDPs using a cloud storage and database provider. The cloud storage is located in the UK and the provider is ISO/IEC 27001 certified.

The database has a national search facility which provides other organisations who are registered with the provider. 4 Complex Case Panels Complex Case Panels (CCPs) are made up of members from statutory organisations such as the County Council.