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Case Study

ECINS Helps UK Community Safety Partnerships Manage the Risk of Anti-Social Behaviour and Reduce Community Harm


The UK Crime and Disorder Act 1998 was enacted to tackle Anti-Social Behaviour (ASB) and youth crime, encourage collaborative crime prevention partnerships, and respond to the public’s call for comprehensive legislation to improve community safety. Community Safety Partnerships (CSPs) were developed to focus on local ASB and the impact it has on victims and the community. Community Harm and Risk Management meetings (CHaRMMs) are multi-agency partnerships formed to focus on dealing with individuals of concern in each district or borough. The Surrey CHaRMMs are a collaborative undertaking that relies on the expertise of a multi-agency group of partners to address issues and develop solutions for anti-social behaviour, however the subject matter of their work is confidential and they lacked a secure method of case management and information sharing.


The Surrey ASB and Community Harm Reduction Group decided that they need to prioritise efficiencies in their program and streamline their meetings to be more solution-focused by equipping stakeholders with the information they needed to know before each event. ECINS was contracted to develop a custom multi-agency solution to enable the multitude of support partners to collaborate securely and overcome efficiency challenges. Working with the CHaRMMs operations team, ECINS rapidly migrated 20,000+ cases (mostly from spreadsheets) into CHaRMMs bespoke system and deployed 1,000+ accounts. ECINS collaborated with the Surrey team to develop a bespoke e-learning package that enabled various specialised training modules and sessions for the CHaRMMs partner user network.

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