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Case Study

Problem Solving with ECINS – British Transport Police

PS 4055 Tony Freeman, Citizens in Policing Sgt FHQ, Territorial Policing Support, British Transport Police

BTP began piloting ECINS with a Problem Solving Plan template based on SARA, the police and partnership methodology for Problem Solving. The pilot covered Problem Solving Plans at Kings Cross St, Pancras, TFL Leicester Square, TFL Elephant & Castle, Manchester Piccadilly and Edinburgh Stations.

The PSPs cover three key areas – Retail Theft, ASB and Street Community and involves BTP sharing information with the Metropolitan Police Force, Camden & Islington and Westminster Councils and Partner Agencies including Camden Safer Streets Wardens, Railway Children Charity and Camden Outreach at each of the pilot sites.  The pilot has since been extended to include Neighbourhood Policing Team sites at London Bridge, Liverpool St and Reading.

BTP are also using ECINS for problem solving at the following stations and rail lines:

  • Govia Thameslink Railway
  • Guildford
  • Surbiton
  • Finsbury Park
  • Seven Sisters
  • Tottenham Hale
  • Blackhorse Road.


Citizens in Policing Sgt Tony Freeman said ‘The Transport for London site at Leicester Square worked particularly well in partnership with Westminster Council and the MPS utilising ECINS to best effect.

‘All partners agreed to work together to deliver a long-term solution.  This joint response involved BTP co-ordinating activity, joint patrols and production of a problem solving plan; London Underground provided staff with BWV and implemented ‘design out’ solutions at the worst effected exit of the station; Local Businesses increased patrols through Heart of London BID, provided additional cleaning services, briefed staff to report any incidents and provided impact statements; Westminster Council – ISEU conducted joint patrols with officers and shared intelligence with police to differentiate between those at risk and those refusing to engage; the charities input involved joint patrols with St Mungo’s and ‘on the pavement’ magazine provided to officers to hand out to those in need.  Finally the MPS delivered joint patrols, intelligence sharing and a co-ordinated enforcement process.

‘This PSP was a runner up in the Partnership Category for the London Problem Solving Awards and is also an applicant to the National Tilley Problem Solving Awards.

This PSP was a runner up in the Partnership Category for the London Problem Solving Awards and is also an applicant to the National Tilley Problem Solving Awards.”


‘ECINS was key to the successes of this plan and the other plans as it allowed partners to work in collaboration on the same IT system and also allowed officers to access it remotely via their mobile devices.’

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